Duncan Siret will go through both children services complaints procedures - Corporate and Social Care, to explain how to make a effective complaint and what to expect from Gloucestershire County Council once a complaint has been made, and will also explain what can be done if you don't get a good response.

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The principles for making an effective complaint apply to all agencies, health, housing etc., so if you feel you need to make a complaint or you are struggling with a complaint that has already been made, this seminar is for you.